What happens if the Assistant can't answer a question?
The Sparkle AI Assistant asks customers for their email at the beginning of the conversation. If someone asks a question it can't answer, it will respond with "I'm sorry I am not able to find an answer."
Customers can customize this message in their We Sparkle Account Settings.
You can choose to receive immediate email notifications in this occurs, and respond accordingly via email or SMS. Or, you can review the conversations that your Assistant had once a day if you sign up for the Daily Summary emails sent out each day. If you notice that a question has not been answered by the Assistant, you can follow up with that contact via email or SMS.
What payment platforms do you integrate with?
At this time, we integrate with Stripe. We may offer additional platforms in the future. Please email firstname.lastname@example.org if you would like to nominate a payment platform for us to add!
Do you offer product fulfillment?
We do not. If a customer purchases an item from your shop, you will receive an email with the order information and can send the purchased item.
Can I sync my Sparkle Scheduler with my existing calendar?
You can sync your Sparkle calendar with your Google, Outlook or iCloud calendars. You can also integrate your Zoom account so that meeting links are automatically generated and included in the booking confirmations and reminders.
Do I need a website if I have a Sparkle Site?
Many of our customers use their Sparkle Site, in lieu of a website. It’s easy to update and simple to set up.
Even when our Sparklers have a website, many of them use their Sparkle Site as the link in their bio on Instagram or other social media because it’s easier to share multiple links and change up the content.
Schedule a time with our team to discuss further!
Can I embed my Sparkle Site on my existing website?
Yes! More details on how to do this can be found here.
Do you offer any discounts?
Follow us on social at @wesparkleco to stay updated on deals and promos. We also offer community scholarships and work with groups that work with small business owners like economic development organizations, coworking communities, incubators and nonprofits.
Reach out to email@example.com to talk more.